Customer Testimonials

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DealerRater Aug 20, 2023

They treat customers with respect and the prices are fair, I would recommend this business to my friends.

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DealerRater Aug 20, 2023

Great experience! No pressure environment, the folks here understand customer service, and price was beyond fair. I highly recommend!

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DealerRater Jul 22, 2023

Top notch staff! I have not purchased a new car in thirty year, and I had some hesitation. My salesdude Chase was patient, knowledgeable, and friendly. Alex made the paperwork nearly effortless. Highest recommendation !

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DealerRater Jun 23, 2023

My experience at Mercedes-Benz of Loveland was outstanding! Our sales person, Chase, was very informative throughout the process, friendly and listened to the specifics that we seeked in a vehicle. He was not pushy and spent extra time teaching me all about the vehicles capabilities and tailoring them to my desires. The whole process was easy and efficient for buying a car and they went above and beyond to make sure we were happy with the deal. Every person that I had an interaction with was helpful, friendly, and very knowledgeable. Thanks MB of Loveland for making the car buying ...

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DealerRater May 26, 2023

Representative was responsive, pleasant, and assisted with any concerns. I would definitely work with him again.

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DealerRater May 3, 2023

The staff was very professional and answered all of our questions. The entire process of purchasing the new vehicle was seamless.

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DealerRater Apr 22, 2023

Worked with Chase on a used vehicle and was one of the best car buying experiences ever. Simple, no hassles and done in under an hour.

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DealerRater Mar 28, 2023

Worked with Nick on the purchase of a quality used car. He led us to Mercedes Certified used car. My wife fell in love with it. We had planned on visiting several places but we had worked with Nick in the past and he gave us another great experience.

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DealerRater Mar 14, 2023

Working with Ray Plasencia was the best experience I have ever had buying a new car. He made everything so easy and he was so helpful. I'm glad I chose Mercedes-Benz of Loveland.

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DealerRater Mar 6, 2023

Purchasing the car I found online while living in Texas was so easy! Thank you!

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DealerRater Feb 18, 2023

They are attentive to the customer and needs. They are detail oriented. Everyone is helpfu.

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DealerRater Feb 3, 2023

Chase is very MB knowledgeable and helped us in getting the right 300GLC. THE closing was handled in a timely and professional manner. Thank You Chase & Felipe.

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DealerRater Jan 25, 2023

The best! MB of Loveland had the perfect car, perfect price and flawless people. I started with a brief discussion with Brian Butler and ended with Alex Clarke, both the best professionals. Chase Albright was expert in this vehicle information and negotiating the deal, he is very smooth and goal oriented. Nick Martinen delivered the car, explained in detail each of the vehicle functions and provided skilled knowledge of the vehicle and was so charming that my wife wanted to take him back to Texas. We recommend this team to anyone!

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DealerRater Dec 9, 2022

Great experience, felt taken care of. Chase shared a lot about the car which was helpful because I'm new to Mercedes. Trade in and transaction of the new car was smooth. I highly recommend this dealership!

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DealerRater Dec 5, 2022

Michael Baker was our sales associate and was awesome to work with. He is very knowledgeable, friendly, absolutely no pressure, professional and offered competitive pricing compared to all the 4 other Mercedes dealerships around Denver area. Thanks again for making my transaction the best one yet. I highly recommend Mercedes-Benz of Loveland and Michael Baker!!!

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DealerRater Nov 29, 2022

The Mercedes Benz sales person, Ray, was right there as I pulled into the dealership. He answered all of my questions and provided suggestions for different vehicle’s on the lot. He was very patient and knowledgeable, and helped helped me throughout the sale. Great dealership! Look forward to working with them in the future.

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DealerRater Nov 27, 2022

I saw a used car on line at Mercedes. So I called on a Friday evening and spoke to Ray one of the sales associates about my interest in this particular car. I was able to stop by and take it for a test drive. Gave Mercedes a cashier check. Now I own a new used excellent car. Thank you so much for having the car I was looking for. I am very happy with my purchase.

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DealerRater Nov 15, 2022

I just bought a used car from here. I found exactly what I was looking for. And the price was perfect. Thank you so much.

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DealerRater Nov 7, 2022

Great service. Chase Albright was very knowledgeable. Gave me a fair offer and were great to work with. I’ll be back

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DealerRater Nov 3, 2022

Great people! Great sales team! We are so happy with our new car! Will definitely return!

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DealerRater Oct 22, 2022

Super easy process. Sales person Nick was helpful and answered all the questions I had about the vehicle. Very quick with his responses! Will definitely buy from this sales person again and this dealership!

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DealerRater Oct 18, 2022

Everyone at the dealership was extremely helpful and professional. I appreciated their hard work and effort to get me into this great used car.

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DealerRater Oct 18, 2022

Fantastic service. Very fast closing process. Car was in perfect condition when I picked it up. Ray and Brian handled the process perfectly!

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DealerRater Sep 30, 2022

Carlos is the best! He helped us through all the vehicles we could agree on! Always patient and positive.

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DealerRater Sep 21, 2022

Really enjoyed working with Carlos and the team at MB Loveland. The test drive through purchase was done expediently, and took care about not wasting our time. I love the vehicle. Be prepared for any aftermarket add-ons to take time for scheduling- I'm not sure that we were told it would take several weeks to get that scheduled. Other than that, we have been very satisfied with this dealership- Would definitely recommend!

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DealerRater Sep 11, 2022

Impressed with the Mercedes-Benz Dealership in Loveland. My husband emailed the dealership and asked to set up a time for a test drive. The salesman, Nick, responded to the email. A few days later, my husband and I test drived the Mercedes, GLE-350. We were both impressed with the car and with Nick. His knowledge of the vehicle and sincere honesty was what sold on us on the car. The next day, we were in the showroom and purchased the Mercedes. Easy transaction. Nick walked us through all the different features the Mercedes had to offer. We drove away knowing ...

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DealerRater Jun 8, 2022

This really was one of our easiest car buying experiences to date. There was no pressure to buy and the staff was very friendly.

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DealerRater May 23, 2022

Great Experience - easy transaction. Ray Plasencia was easy to work with, honest, transparent. Spent a lot of time walking me through the entire vehicle and features at delivery. Hard to find GLE 450 without the third row.

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DealerRater May 23, 2022

Chase Albright and the rest of the Mercedes-Benz team of Loveland team were great! My wife and I did not feel pressured in anyway and probably the easiest car buying experience I've had. Thanks!

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DealerRater May 19, 2022

Great sales staff, BILL H, knew the product in detail, provided sound recommendations, timely, professional, and a pleasure to deal with .

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DealerRater May 12, 2022

I have worked with this dealership for over ten years and can't say enough about its greatness. This time, Chase Albright was my sales rep - the "training" to help me learn about all the features. Highly recommend! I met Trent Olinger and his family at a Bronco Football Game over 15 years ago. He sold me on buying one and leasing a car from him. I'm ten years running and my 4th car or SUV. Trent and his staff are professional all around...

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DealerRater May 10, 2022

Bill and Felipe were awesome. Our first Mercedes, not last. We loved our 1300 mile drive home to Montana

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DealerRater Apr 15, 2022

Have been working with this dealership for over 5 years and can't say enough about how great they have taken care of us. Chase Albright was my sales rep this time - appreciated the updates as I waited for my car and most importantly, the "training" to help me learn about all the features. Highly recommend!

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DealerRater Apr 9, 2022

Professional, friendly and courteous staff. Ray was our sales associate, and was awesome to work with. He addressed all of our concerns and was very personable. I would definitely want to work with Ray again. Brian, the Manager , made it a point to help in the process also. He made us feel comfortable about the brand and was great to work with. Ray took additional time with us to teach about the technology in the vehicle. He made us a priority a week after our purchase, even though he had other potential clients show up early to do a test ...

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DealerRater Apr 7, 2022

Chase Magruder helped me with the purchase of my car, and I couldn't be happier. He was knowledgeable and made the whole process smooth and painless. I did not feel pressured and the the whole process was the easiest I have ever experienced when buying a car. Kuddos to Chase and all of the staff that were part of my experience. 5 stars for Chase Magruder.

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DealerRater Apr 2, 2022

Alex Clarke provided exceptional customer service and resolved my repair issue when the Mercedes Benz dealership in Colorado Springs failed miserably. I highly recommend Mercedes Benz of Loveland for all of your vehicle needs.

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DealerRater Apr 1, 2022

Very professional and a pleasure to deal with when purchasing my 2022 Sprinter Crew. There was no pressure and the transaction was quick.

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DealerRater Apr 1, 2022

I received exceptional service during this purchase. My sales team which included Carlos Sanchez, sales rep, Brian Butler, sales manager, and Alex Clarke, Business Director went above and Beyond to make sure I was happy. I had a great purchasing experience. Out of five stars I would give them a six! Great team at Mercedes of Loveland!

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DealerRater Mar 22, 2022

We were very pleased with our experience at Mercedes-Benz of Loveland. The staff were beyond courteous, very knowledgeable, and personable without being pushy.

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DealerRater Mar 21, 2022

Chase Albright helped us navigate the ordering and buying process for our Sprinter, great experience.

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DealerRater Mar 11, 2022

Chase Albright was honestly the best. We referred by a good friend and now we know why! We had originally thought we knew what we wanted, but ended up changing our minds. Chase never once gave up on us. He never made us feel like we were putting him out or wasting his time. After going through many different options and hours of helping answer our many questions, we finally made out decision. He answered all of our questions, treated us like family and never once made us feel like we were being pressured. We can honestly say that we ...

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DealerRater Mar 10, 2022

We recently purchased a 2021 Jeep Wrangler from Carlos @ Mercedes-Benz of Loveland. Carlos was very familiar with all of the features of the Jeep. His follow up was just right and not overly aggressive which was a good thing. Carols made our vehicle purchase a very pleasant experience. We would purchase from Carlos and the other folks at this dealer again.

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DealerRater Feb 23, 2022

Everyone we interacted with manager Brian Butler, sales professional Carlos Sanchez, and finance manger Felipe Sorzano were first class. From start to finish we felt important and that they were pleased to be of service to our family. In the end we now have the vehicle of our desire and an experience we appreciate. In this day of COVID and supply chain issues we were very impressed with how smooth things went. Thank You!

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DealerRater Feb 8, 2022

Kasey was very gracious and understood I needed a warranty repair and was travelling and living in my Sprinter which I realize service can be very delayed in getting done. She was able to get my repair done and get me on the road which was incredibly helpful and much appreciated. Outstanding help for a van life traveler.

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DealerRater Jan 29, 2022

Chase Albright has been the best we have dealt with purchasing and leasing vehicles. This is our 3rd time and got the car we have been hoping for! Thank you team at Mercedes of Loveland!

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DealerRater Jan 18, 2022

Thanks, you have a great personalized attention, friendly, with quality and knowledge in your services.

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DealerRater Jan 13, 2022

Very attentive service, very knowledgeable, and took the time to make sure we were satisfied. Love the car and highly recommend this dealership. Chase Albright, Brian Butler, and Felipe Sorzano were experts and professionals. Thanks much!

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DealerRater Jan 11, 2022

Came through on the sprinter van even with COVID complications, Carlos always followed up! Thanks Carlos

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DealerRater Jan 3, 2022

Worked with Bill H. in securing a '21 4x4 sprinter van. It took longer than expected due to supply chain issues in '21 with MB. Bill communicated with me throughout the process and we were finally able to take delivery. I appreciated his efforts during a difficult situation.

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DealerRater Jan 3, 2022

If I could give 10 stars I would. Chase Albright has been my go to salesperson at Mercedes of Loveland. He is so knowledgeable about these cars and is so honest and trustworthy I can't go anywhere else. I have been taken care of so well by everyone here that I just can't say enough good things. Car buying isn't always fun but I know that I get the best deal and work with the best people. Thanks again for making my 4th Mercedes transaction the best one yet!!! I highly recommend Mercedes-Benz of Loveland and Chase Albright!!!

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DealerRater Dec 25, 2021

Excellent service. My salesman Ray was exceptional. From start to finish the experience was superb. I would highly recommend this dealership.

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DealerRater Dec 22, 2021

MB of Loveland was the friendliest MB location we dealt with in the Denver Metro area. We received our SUV within the timeframe we were given, and we got updates along the way. Very happy with our purchase and we enjoyed working with Mike Baker. We highly recommend MB of Loveland.

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DealerRater Dec 9, 2021

Purchased our first Mercedes with Chase Albright. Hands down the best experience purchasing a car. I let Chase know what we wanted right off the bat and he made the deal happen quickly and easily. Couldn't have asked for anything better. We'll definitely be back!

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DealerRater Nov 30, 2021

After leasing the Benz for 42 months, I decided to take up the purchase option. Chase Albright handled the purchase, which included a safety check and detailing. The Mercedes looked brand new again. Felipe Sorzano handled the paperwork and made it a seamless purchase including a warranty. Always a good experience at MB of Loveland.

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DealerRater Nov 28, 2021

Very helpful, worked very hard to help us get the car we really wanted. Nick went above and beyond to make it work for us thank yiy

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DealerRater Nov 26, 2021

Great, low pressure sales team. They were very helpful and easy to work with! Much appreciated!

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DealerRater Oct 8, 2021

We made an appointment with Michael Baker to understand the SUV body, engine and exterior interior options. Michael is very knowledgeable, friendly and no pressure. An SUV was coming in exactly as we wanted it. We thought about it over night no pressure and the price was very competitive. Again no pressure just competitive pricing. The same was true with working with Felipe on extended warranty, maintenance and detailing options. Competitive pricing aligned to how we would be using the car. We also got a good trade in price for our car. All done easy, straight forward and transparent. Picking ...

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DealerRater Oct 1, 2021

It was a delight to work with Chase and Alex. Love my new car. The whole experience was a pleasure.

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DealerRater Sep 28, 2021

Excellent customer service, reputable dealership, best experience, 2nd vehicle purchase made here. Don’t go anywhere else!

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DealerRater Sep 21, 2021

Very professional with excellent service. Would recommend MB of Loveland to a friend/co-worker for sure.

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DealerRater Sep 15, 2021

Did not work with any one in sales or admin so cannot rate. Overall - the best! Home delivery not applicable.

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DealerRater Aug 30, 2021

Carlos made the purchase of our GLC-300 EASY. He is a great salesman and explained everything about this wonderful car. We will return for our service.

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DealerRater Aug 20, 2021

Superb customer service!! This dealership goes out of their way to make the car buying experience delightful as possible.

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DealerRater Aug 18, 2021

BIG ,thank-you to Nick Martinen , He was wonderful. Great salesman. bent over backwards . He was one main reason we bought the car. he's a keeper!

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DealerRater Aug 17, 2021

This letter serves to express my sincere appreciation for the outstanding sales service you all gave me through my dream car purchase . Your professional demeanor, attention to detail, and exceptional service is what made my dream come true. I am enjoying the recent purchase of my AMG C43. I look forward to doing business with you again in the future. I wouldn’t consider going to a different dealership or working with any other team of professional. Thanks again for being my trusted car advisor and assessing my need accurately, exceeding my expectations.. Sincerely, Tamara (Tammie) & Steve Arguello

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DealerRater Aug 13, 2021

I cannot say enough good things about this dealership. Mike, my salesman, Nick the manager, Trent the GM, and Alex with finance. Top notch, and they were true to there word with everything they said they were going to do.

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DealerRater Jul 31, 2021

I worked with Chase Albright for over 9 months through the ordering process to delivery of my Mercedes S580. There was complete transparency during the entire process and all my questions were answered. I would 100% recommend Chase and Mercedes Benz Loveland

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DealerRater Jul 29, 2021

It was a great experience. Chase was such an amazing help and was extremely knowledgeable. We highly recommend Loveland Mercedes to anyone looking to buy a vehicle.

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DealerRater Jul 26, 2021

Scheduling and execution of all service work has been superb. Service writers are knowledgable, curteous and honest. Kasey and Austin are professional, caring and thorough. Top shelf service organization!

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DealerRater Jul 25, 2021

This dealership is laser focused on customer satisfaction and professionalism beyond what other dealerships offer. I was thoroughly shown the vehicle I was looking at and never pressured. Excellent post sale service as well.

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DealerRater Jul 17, 2021

Purchasing our car here was the most relaxing and pleasant new car transaction I have ever experienced! Chase & Alex we’re a pleasure to work with!

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DealerRater Jul 9, 2021

My husband and I love purchasing our vehicles here. We worked with Chase Albright. He made sure we were taken care of every step of the way!

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DealerRater Jun 23, 2021

Customer service is flawless. I drove from Oklahoma to come see the team again. From the minute you walk in to the moment you leave you feel appreciated and comfortable. Chase make the experience very painless, in and out very quickly.

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DealerRater Jun 16, 2021

Can't say enough about this dealership. Brian and Nick the sales managers. Alex in Finance. Trent, the general manager and, of course, Chase Albright, super guy in sales who was very professional and took all the time needed to explain the machine's operation. Just a wonderful experience!

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DealerRater Jun 7, 2021

Ray Plasencis helped me when I bought my new Mercedes from Mercedes of Loveland, Colorado. This was the easiest car buying experience I have ever had. Felipe Sorzano did the financing for me at the dealership. He did an excellent job as well.

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DealerRater Jun 7, 2021

Peter in sprinter service was outstanding. Kept me informed and explained repair. Kasey was a great contact to keep me up to date in repair

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DealerRater Jun 3, 2021

Very knowledgeable, responsive and friendly. They helped me beyond just the car and resolved with unforeseen circumstances to make my experience smoother. Thanks Carlos and Team!

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DealerRater Jun 2, 2021

Very fine dealership. Excellent service. Nick was very professional and knowledgeable. We would recommend anyone to Mercedes Benz of Loveland. Everyone was welcoming and very nice.

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DealerRater May 17, 2021

Outstanding service provided. Everybody was very knowledgeable and friendly. Vehicle was serviced with care. Thanks. Came into service without and appointment and the issue was resolved in less than two hours.

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DealerRater May 13, 2021

Excellent Service. Kasey was very knowledgeable, professional & was able to explain all issues & recommended resolutions. She set my expectation that they would need the car for a week, as it needed the emission modification (I have a diesel) & several other repairs. The car was ready days earlier, which was a welcome surprise. The check-out payment process is super slick. I completed everything from my iPhone on the way to the dealer. This dealership is very easy to find, very clean & has ample space to park & navigate the lot. After an unpleasant experience in Westminster, this ...

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DealerRater May 7, 2021

Great place to buy a car! Professional and knowledgeable staff. Chase was great to work with and made the process easy! Brian made sure we were taken care of with the best deal.

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DealerRater May 6, 2021

We went out to look for a replacement for my 2003 Landcruiser. The Pre-owned Mercedes were priced in the range we wanted to spend. Carlos was our salesman and he was extremely helpful in our search. He was knowledgeable about all the features and explained how everything worked. Also, Carlos was friendly and had a great personality.

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DealerRater Apr 22, 2021

This is a terrific dealership Mercedes-Benz in Loveland The facility is first class all the way nothing but the best Mercedes-Benz of Loveland is like a breath of fresh air when you walk in the front door it is modern clean pleasant music in the background I would highly recommend this place the staff is very knowledgeable and very friendly and eager to help you in anyway that they can. Chase Albright was our sales rep he was extremely knowledgeable and answered every single question that I had without hesitation. Neil Adams from Thornton Colorado

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DealerRater Feb 12, 2021

Exceptional service. Not only did i get the car i was looking for, it has everything i wanted and more for 5500 less than its value. Chase was amazing and made the process so easy especially because I live out of state. Great customer service. I highly recommend this place.

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DealerRater Feb 12, 2021

Really enjoyed sales person Nick Martinen. He is refreshing in the sense that he took personal interest in my needs. A week later he calls to see how everything is going. Never had that kind of service before. Thank you. Peter Duke

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DealerRater Feb 9, 2021

Patty was great to work with. She was knowledgable and informative. It was a very fast and easy purchase of the used vehicle we wanted.

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DealerRater Jan 16, 2021

Well I went in for service to top off fluids in my GLA 250. My salesman Chase walked through the lobby and stopped to chat. I left with a GLE 63 that I’m totally in love with. Very thankful to the staff who always tend to my needs every time. No pressure, honest information and integrity.

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DealerRater Jan 7, 2021

Chase Albright in sales was great! The facility is clean & inviting. The staff friendly and helpful. Always a pleasure doing business with Mercedes of Loveland.

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DealerRater Dec 30, 2020

I came in to get my battery replaced in my Mercedes/Navion RV. I asked another dealer in Ca. If it was under warranty and they said No. I was expecting to pay but to my surprise Austin S. Was able to get it covered under warranty!!! Amazing service!

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DealerRater Dec 27, 2020

Chase did a great job and treated us wonderful and he was very professional, and made the process easy. We were not pressured at all and were able to look at various models with out any sales people pressuring us to make a purchase. And when we seen what we wanted the whole team made it so easy. Thank you all for making the process so easy.

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DealerRater Dec 13, 2020

Mr. Albright was awesome to work with. No pressure and great customer service. We will be getting our next vehicle from him. Great experience overall.

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DealerRater Dec 9, 2020

Chase at Loveland Mercedes Benz made the process of buying a car quick, easy, and enjoyable. I appreciated his honesty and being upfront about the process and condition of the car. Thank you!

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DealerRater Dec 3, 2020

Love my go to salesman Chase Albright at Loveland Mercedes Benz! My purchase was easy and carefree as it always is, thank you so much!!!

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DealerRater Dec 1, 2020

You have to see Chase at Loveland MB, he’s a great dealer representative! And the dealership experience was fantastic! Quick and easy! I was out the door in my new CLA in about an hour!

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